MICEport’s offices are just 30 minutes from Philadelphia and I thought it was a great time to reflect on some of Ben Franklin’s quotes. They are still meaningful to our industry and many other industries today.
“If everyone is thinking alike, then no one is thinking.” – Ben Franklin
One of the things that we try to instill within MICEport is to think differently about international Meetings and Incentives from North America. We are constantly looking at new ways to be able to show how international incentives and meetings are an essential part of business. The greatest thing that we can do is to travel and learn from different cultures.
Although MICEport has only been in business two years, we have been so fortunate to have some fantastic DMCs that we represent in North America from Ireland, Scotland, Germany, Austria, Spain and Italy. These DMCs have on average been in business over 15 years and I have been struck by how creative and how they push themselves to find new and innovative programs for meetings and incentives in their respective regions. If they stayed the same and pushed out the same programs year after year, why would anyone be a return customer?
“When you are finished changing, you’re finished.”
I think that this is a great quote – after the banking collapse here in the USA we had to rethink how we undertook incentive programs, how are they perceived etc – we had to change and I believe we have come out with more creative ideas and programs – whether they are mixture programs such as “concentives” (conference and incentive) or a new way to run a great sales incentive. I have always said to myself “I always want to be out of my comfort zone, if I am not, I am not learning”.
I sometimes wonder though, whether we become complacent with comments such as “well we have a preferred agreement and we have for years”, to me that is not good enough for a client. I think it is up to a supplier or buyer to find the best supplier for our clients and sometimes that isn’t necessarily the supplier that has been with you the longest or who isn’t pushing new ideas all the time. My point is that we should have our preferred agreements but new ‘preferred agreements’ may surprise and excite us and our clients…remember when you are finished changing you’re finished.
In conclusion having solid partners and relationships are the cornerstone of our business, but the way that we partner and work together are just as important. Whether our processes, our practices or our relationships I think that its important that we are always open to thinking differently and looking for new and innovative programs for our clients.