I think that it was Vincent Van Gogh who said “Great things are not done by impulse, but by a series of small things brought together”. This was definitely exemplified when I was recently in the United Arab Emirates with MICEport’s newest DMC based in Dubai, Incentive Connections.
The team at Incentive Connections really do think of everything. When I came off my transatlantic flight at 11.00pm local time, they were there to meet me – not a driver – but 3 team members! Incentive Connections always have a minimum of two people to meet and greet their groups.
Once outside the terminal, our car was parked very close by with a cold towel and ice cold water. I am not saying this to be a highly demanding person, rather it was so appreciated because there was nothing else that I wanted other than an ice cold drink and to feel refreshed. I really did feel like a VIP but I was quickly told by the team that “this is the way we meet all our groups” – wow…this is a partner who really knows clients and superior customer service.
We made the short transfer to Hyatt Regency Dubai where the Incentive Connections team gave me a welcome gift of a silver scroll and the loan of a cell phone while in the UAE. Once again this is standard practice for the team who present these two items to a group leader.
A cell phone may appear to be a small thing but it was an invaluable item because it enabled us to be in contact with each other when we were not together or needing to co-ordinate. This was a great experience by Incentive Connections who really do believe in the small details to create a unique and exceptional experience in the UAE for incentive and meeting groups from North America.
MICEport is proud to be a partner of Incentive Connections in North America. For more information or to submit an RFP please email us at email@example.com